Exchange Policy

Cakes and confectionery are perishable food items, so we do not accept returns or exchanges for change of mind. We will, however, make it right if something is wrong with your order.

1. When we offer a replacement

• Wrong product delivered;
• Product damaged during our delivery;
• Quality issue confirmed by our team.

2. How to request

1. Contact us on WhatsApp within 2 hours of delivery with your order reference;
2. Share clear photos of the cake and packaging;
3. Keep the product until our team has reviewed it.

3. Outcome

After review we will offer a replacement of the same or equal value (subject to preparation time), store credit, or a refund under our Refund Policy.

4. Not eligible

• Partially consumed items (except quality issues reported promptly);
• Damage after handover;
• Minor design variations on handmade products.

Contact

DE CONFISERIE TRADING W.L.L. · CR No. 254324 · State of Qatar
WhatsApp / Phone: +974 3033 6654 · Email: deconfiserie@gmail.com